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Online Business Center

Online Business Center
company Maywide Technology Co., Ltd
Categories Truss Display
Update2011-03-23
Original RegionChina
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Online Business Center
Online Business Center
Overview
With developing of technologies and breaking down of policy barrier, competition before broadcasting & television industry become more and more severe, and the one who can find and hold customers will be the winner in market. The key is how to provide convenient and quality services for customers. Wide application of Internet provides new opportunity for broadcasting & television operators in providing services for customers. Online Business Center for broadcasting & television is a new operation mode for implementing various broadcasting & television businesses via Internet developed following such trend.
The online business center is main form of electronic channel and new self-service platform for business processing; with existing business processing system (BOSS system) as supporting point, it can provide various services for customers via website, including business processing, information inquiry, business consultation, payment and recharging, online repair reporting, claim and opinion suggestion, and promotion. It combines window business, customer service center and online business processing together, decreases pressure on business hall and total operation cost while providing convenient services, and assists broadcasting & television enterprise in achieving better economic benefits and social benefits.
Functions
The online business center is usually composed of enterprise portal (including background management), personal portal and partner portal. Where, enterprise portal is mainly used to present company status, business guidance, information center, BBS community, enterprise culture, and system functions, and it is aimed to build good company figure; the personal portal is mainly used to provide subscriber related functions such as subscriber login, subscriber management, business handling, integrated information inquiry, online customer service, short message or mail notification; the partner portal is mainly used to provide partner’s product and service management, branch report inquiry and other functions. To promote subscribers utilizing online business hall frequently, online shop can be opened with score system, and increase subscriber loyalty to website.
Features
With web page labeling technology, it can collect characteristic data for subscriber visit behavior, analyze subscriber visit behavior, and help to implement smart selling.
It is possible to make quick response to market changing, change business and develop new business quickly, and expand business accordingly.
It is possible to decrease cost in construction of business hall, investment on equipments, and customer communication, and increase competitive advantages of broadcasting & television operators.
With certificates and other advanced technologies, data security can be ensured.
The system is open, and can be connected with existing broadcasting & television system seamless.
Case
Chongqing CATV Network Co., Ltd.

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