Customer Service Center

It is required to build broadcasting & television network to a multimedia platform integrating public information transmission, information service, culture and entertainment and interaction, and it is aim of broadcasting & television operators. How to encourage TV subscribers participating in digital TV, subscribing digital TV and continuing such subscription? The key for good development of digital TV is product and quality. With increasing of service contents and changing of service mode, communication between subscribers and broadcasting & television department becomes more and more frequent, and higher requirements for easy communication and subscriber satisfaction occur due to increasing of charge. Traditional window service mode of business hall cannot meet such requirements. Customer Service Center is powerful tool in service subscriber, lightening contradiction, promoting business, creating benefit, and establishing good figure.
According to requirements of broadcasting & television operators, Maywide develops new Customer Service Center suitable for broadcasting & television industry. In this system, uniform/centralized and customer-oriented multi-channel integrated service access platform is built. With uniform and appointed customer service number, uniform subscriber service interface is available, so for uniform hotline function and uniform service standard. It can be used to process demands of customers for broadcasting & television businesses, and provide intangible window for integrated services. With Customer Service Center, Broadcasting & television operators can make quick response to customer demand, increase service quality, enhance customer satisfaction and loyalty, maintain old customers and attract new customers, and upgrade competitive power of enterprise.

The Customer Service Center combines voice, fax, and other information access and call approaches together; it supports full media access, calling capability, and multimedia data; it integrates data sharing and knowledge regeneration; it provides one-station management for cable TV, digital TV, wideband, dedicated network and other fields, including business consultation, failure reporting, expense inquiry, complaint processing, suggestion processing, and business processing. It can provide subscriber with various standard, complete, convenient and economic services.